A fail is not a note. It is the start of a job.
Most shops already find deficiencies. They lose them in paper, email, and a second spreadsheet of “callback” work.
The device record should carry the fail, the photo, and the note. If accounting has to retype a horn/strobe address from a PDF, you will under-bill and you will lose the thread when the customer calls back.
From that same record, create a quote or service call, send it with the inspection report, and keep the deficiency open until the repair is done. That is deficiency management — not a highlighted row on a report.
Customers remember the finding, not your internal ticket number. If they can see the same photos you took on site, follow-up conversations get shorter and the repair is easier to approve.
Keep the fail, photos, and notes on the device through quote and invoice.
Bill from the inspection instead of a blank ticket.
Deficiency management
Keep the fail, photos, and notes on the device through quote and invoice.
/products/deficiency-management
Billing and invoicing
Bill from the inspection instead of a blank ticket.
/products/billing-invoicing
Fail the device
Create work
Invoice the customer
Close the deficiency
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